The domain for which you are configuring routing might be. Sometimes, you might add a different domain name in the destination field (for example, ). The Change SMTP envelope is used when you want the emails to be delivered to the destination that you have specified in the settings.
Ideally, your Office 365 account's super admin address can be used here. This email address should be a part of the domain for which you are configuring routing, but it should be an account that exists in Office 365.
In the Email Delivery options dropdown, select Split Delivery. If you are routing the emails to a different domain, enter the name of that domain in this field. You can find the MX record for your account from the Office 365 Domains page. If the domain for which you are configuring routing is the same as the domain to which you'd like to route emails, enter the MX record for your Office 365 account in this field. In the Destination to route emails field, you can either enter the Office 365 specific MX record value with the least priority or the name of the domain to which you want to route these emails. If you have multiple domains configured with Zoho Mail, select the domain for which you want to configure routing from the Domain to enable delivery options dropdown. If you want Zoho Mail as the primary server, follow the below configuration instructions in Zoho Mail. Here, the MX Records should be pointed to Office 365 servers. Instead, if you want to use Office 365 as your primary server, you need to configure routing in Office 365, and set it up such that emails are routed to Zoho Mail. In this case, the MX Records need to be pointed to Zoho Mail's servers. You can set up Zoho Mail as your primary server, and configure the routing to your Office 365 account, in the Zoho Mail Control Panel. There are two ways in which your organization can coexist with Office 365. Configuring Split Delivery with Office 365 Split delivery should be set up in Zoho only after all the above requisites are addressed, and before the MX records are pointed to Zoho servers. Since all the routed emails will be sent via the same IP address, whitelisting will avoid the chance of emails being identified as spam and will also avoid rate-limiting of emails. It is highly recommended that Zoho's routing IP address is whitelisted in the Office 365 account. To avoid this, a catch-all account can be configured in Office 365 so that these emails do not go missing. So if the account to which it is addressed is not configured in Office 365, the emails could be rejected or a routing failure could occur. In some cases, there could spam or other emails that are sent to unknown email addresses. Any emails addressed to email addresses that are not configured in Zoho, will be routed to the Office 365 server. The SPF record that includes both Zoho Mail and Office 365 values should be mentioned as: While configuring SPF for the domain, the SPF record should include both Zoho Mail and Office 365 records to authorize emails from both the IPs. If your MX records point to Zoho Mail, ensure that your groups are created in Zoho Mail. It is recommended that you create your domain's groups or distribution lists in the server to which your MX records are pointed. 
Prerequisites to configure Split Delivery For example, if Zoho Mail's MX records are added in your DNS provider, Zoho Mail will be your primary server, and the split delivery configuration has to be set up here. When you configure split delivery, the server to which your MX Records are pointed will be the primary server, and the other server will be the secondary server. This way you will get the benefits of Zoho Mail for one set of users, while the rest of them do not miss out on the features of Office 365. In case the account does not exist in Zoho, and instead, in Office 365, the email will be routed to the destination Office 365 that you have mentioned. So when an account that exists in Zoho receives an email, the email will be received at the Zoho servers. Split Delivery can be set up when a set of your domain's accounts exist in Zoho Mail, and the rest of the accounts exist in Office 365. But in case you want your emails to be delivered to a different server, despite using Zoho Mail, you can configure it in the Control Panel. This will ensure that any emails that your domain receives are directed to Zoho Mail's servers. When you configure a domain with Zoho Mail, you will point the MX records to Zoho's designated MX values. Configuring Split Delivery with Office 365.Prerequisites to configure Split Delivery.
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